Big Brothers Big Sisters is hiring! Please share if you know anyone who would be interested in this position.
Site-Based Case Manager/Match Support Specialist
Bachelor’s Degree Required
Position Purpose: Essential to the BBBS brand, the functions of this position is to serve as a resource to other case managers within the program, provide file review prior to matching, conduct monthly one-on-one meetings to review progress, schedule and coordinate monthly program staff meetings and trainings, as well as mentor monthly activities, compile program numbers and submits quarterly reports, ensure that volunteers and children are appropriately enrolled and matched while executing a high degree of independent judgment when utilizing BBBS standards and practices. A high-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the volunteer and child enrollment and matching process.
Performance Measures: The successful incumbent will produce positive outcomes in the following areas: volunteer yield and processing time; youth yield; youth/parent processing time, customer satisfaction, match closure rate, match retention rate, average match length, volunteer rematch rate, and customer satisfaction
Please submit resumes to Debbie Hawley, VP of Programs at Debbie.Hawley@bbbsbigs.org